The COVID-19 pandemic has forced restaurants to adjust how they function. One of the biggest changes is the boost in online ordering — delivery platforms for restaurants offer a great way to give food to customers without direct interaction.
If you underestimate the value of online delivery, consider this: in 2020, delivery platforms saw a $3 billion increase in revenue. Whether you run a ghost kitchen or a traditional, brick-and-mortar restaurant, it's important to take advantage of these services. Here are the top 5 delivery services of 2021.
Available in 45 countries, including the United States, United Kingdom and Canada, UberEats is one of the most popular delivery apps out there. It's known for providing a personalized customer experience, which includes photographs, pre-ordering and meal tracking.
Advantages of UberEats include:
Disadvantages of UberEats include:
RELATED READING: Restaurant's Guide to Uber Eats
Founded in 2013, DoorDash is a popular delivery service available in 4,000 cities across North America. DoorDash stands out for its commitment to helping local communities — for example, the company created a $500,000 fund to support economically disadvantaged youth.
Advantages of DoorDash include:
Disadvantages of DoorDash include:
RELATED READING: Ultimate Guide to Using DoorDash for Your Restaurant
GrubHub is prominent in the United States and can be found in over 4,000 cities across all 50 states. It's also available in London. From advanced search tools to multiple payment options, GrubHub does everything possible to create a positive customer experience.
Advantages of GrubHub include:
Disadvantages of GrubHub include:
Owned by UberEats, Postmates is available across 3,500 American cities. While it's still its own brand for customers, it has merged with UberEats behind the scenes. It's a great option if you're trying to increase your reach, as it's available 24/7.
Advantages of Postmates include:
Disadvantages of Postmates include:
Making the list of top 5 delivery platforms, this application is owned by Grubhub. Like its mother company, it's available in over 4,000 US cities and in London. From contactless delivery to online communication, Seamless offers plenty of features to help minimize customer interactions.
Advantages of Seamless include:
Disadvantages of Seamless include:
If you hope to successfully connect with new audiences, you should take advantage of all these apps. This is especially important for ghost kitchens, as online ordering is their main source of revenue. On the downside, it can be difficult to manage multiple services. Each delivery applications provide restaurants with a tablet — the more tablets you have, the higher the chance of mistakes.
To protect your kitchen's reputation and boost efficiency, it's advisable to streamline orders using an application like Cuboh. In addition to sending multiple delivery platform orders to a single tablet, Cuboh can integrate with your POS system and facilitate communication with delivery drivers. Learn more by booking a demo today.