How Will Tech Innovations Change Delivery in the Future

There's no questioning that COVID-19 has shaped the way the restaurant industry operates. As the pandemic imposes strict social distancing requirements and limits the amount of seating that restaurants can provide their customers, more and more restaurants are relying on online orders to stay afloat.

The increased dependency on third-party delivery apps has given these apps more chances to experiment with their systems. As technology continues to advance, we can expect to see some innovative changes in the way delivery systems work in the future. Here are some of the restaurant technology trends that might pop up in the future.

Eco-Friendly Tech

COVID-19 is not the only thing that is negatively impacting people on a world-wide scale. Climate change continues to pose a threat, and restaurants are scrambling to do their part by embracing environmentally-friendly alternatives. Here are some of the things restaurants are already doing to turn eco-friendly:

  • Biodegradable containers
  • Locally-sourced ingredients
  • Food donation
  • Bike deliveries

As the restaurant industry continues to grow, we can expect to see more eco-friendly innovations. For example, we might see businesses transitioning to sustainable energy systems for operating their kitchens. Not only do these changes help the environment, but they also benefit the reputation of your business.

Automated Systems

Over recent years, the restaurant industry has embraced automated systems. From restaurant saas and POS (point-of-sale) systems to mobile payments and reservation software, technology has helped restaurants improve their efficiency, allowing them to cater to a higher level of customers.

In the future, we can expect automated systems to continue to play a role in the restaurant business, particularly in delivery systems. These apps have already eliminated the need to talk to a person to place your order; apps like UberEats and GrubHub conveniently let you order through your phone, featuring the menus of your desired restaurant so that you can easily view all of your options.

Some applications have even eliminated the need for contact with your delivery person. To comply with COVID-19 social distancing requirements, most apps give you the option to have your food left at the door, cutting out the typical hand-off you have with your delivery person. It's hard to imagine how this process could become even more automated, yet some people are already anticipating deliveries to become even more digitalized.


You may be thinking that the only way deliveries could become even more automated is if you eliminated the existence of a delivery person in the first place. As technology continues to develop, this very well may become an option.

Many groups, both individuals and enterprises, utilize drones. These flying, recording contraptions are used for a variety of reasons, ranging from government intelligence gathering to personal pranks. It's no surprise that restaurants may look toward these inventions as a potential delivery system.

Their capability to hold objects and film their surroundings makes drones perfect for conducting deliveries. Moreover, using a drone would eliminate the cost of a delivery staff, as well as the negative environmental effects caused by vehicles. Some people think that it's only a matter of time before we start to see these contraptions flying toward our homes with our food packages in hand.

Why Do These Trends Matter?

It may seem as though predicting technological advancements in the restaurant industry isn't all that useful. However, knowing how this technology is going to develop can help you determine how to best shape your business model.

For example, if you project that your systems are going to become more and more automated, you're going to want to figure out a way to manage that. While technology is meant to improve efficiency, it can actually be a set-back if you don't know how it works.

Let's look at delivery apps. Most restaurants, both standard dining locations and ghost kitchens, partner with third-party delivery systems to help increase their online orders. Online ordering has become extremely popular over recent years, especially with the onset of the COVID-19 pandemic. However, these systems can be difficult to work with; they require processing orders across multiple tablets (one for each delivery system). If you fail to do this, you risk losing orders or, even worse, making mistakes that harm the reputation of your business.


Cuboh is a platform that strives to help your restaurant manage multiple orders by streamlining your delivery orders. It sends your incoming orders to a single device, as well as to your POS system--all in real-time.

Cuboh can get as involved with your kitchen as you need, updating customers about menu changes and taking care of issues to keep your clients satisfied. For example, let's say a customer puts in a request for an extra topping, assuming it's free when it actually costs extra. Since the request is submitted in the delivery app, and not in person, it's possible that your kitchen might miss it. Cuboh will catch this and let the customer know that the topping comes at an additional cost. This way, your kitchen doesn't lose money or get a poor review all because of a simple misunderstanding.

Keep Up With The Trends

As technology continues to change the way kitchens operate, it's important for restaurant owners to keep up with the trends. One of the current trends is online ordering; restaurants that don't keep up with the demand of delivery orders risk losing out on serious business. Although managing orders can be difficult, there are solutions out there. Streamlining delivery orders reduces the risk of mistakes, consequently helping you maintain a positive relationship with your customers. Contact Cuboh for your restaurant management needs.

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