How Online Order Management Softwares Improves Customer Satisfaction

Everybody makes mistakes. From misreading an order to forgetting an ingredient, there's no shortage of things that can go wrong in the kitchen. While you can't eliminate mistakes entirely, you can reduce the likelihood of them happening by investing in restaurant tech. Cuboh is a high-quality order management platform designed to improve customer satisfaction rates by boosting efficiency and productivity. Here are some of the amenities we offer.

Streamline Orders

With millions of people using third-party delivery applications to receive food, it's safe to say that online ordering has become part of the restaurant revolution. While food delivery offers easy access to consumers, it can be difficult to manage incoming orders from multiple services. Most restaurants receive a separate tablet for each third-party delivery application -- the result is running from one table to the other, struggling to meet every order.

Food technology like Cuboh helps you manage those orders by streamlining them to a single tablet. By using just one device instead of multiple, you can simultaneously quicken your workflow and reduce the likelihood of making a mistake. Other functions offered by Cuboh include:

  • Real-time integration with POS and restaurant SaaS systems
  • Separate POS for in-house orders
  • Separate printer for delivery orders

Our ultimate goal is to help you achieve faster, smoother deliveries. Making the effort to optimize your order management skills can have a huge impact on your customer satisfaction rates.

Manage Order Information

Every time a customer receives the wrong order, it reflects negatively on your brand. In some cases, the mistake might not even be your fault -- the delivery driver may have grabbed the wrong order. Getting the blame for something a delivery person did is frustrating. Fortunately, restaurant technology like Cuboh can help you get to the bottom of mistakes and prevent your brand name from being tarnished.

By storing order information, we offer proof of whether the driver, the restaurant or Cuboh itself was responsible for a mistake. If it's not your fault, you can let the customer know and alert the offending party (such as the third-party application or Cuboh). If the mistake was your fault, you can use the incident as a learning opportunity.

Use Restaurant Analytics

Every time a customer makes an order, they're providing you with valuable information about your business. Cuboh stores details about your restaurant sales, giving you the knowledge you need to improve the customer experience. For example, previous orders can tell you which food items are popular (and which ones are not). With this information, you can do the following:

  • Optimize your menu by eliminating unpopular items
  • Reduce costs by only ordering ingredients you need
  • Encourage more sales by offering promotions for popular items

Cuboh also provides mobile app integration that shows the success of each delivery service, letting you adjust to focus on the more popular applications.

Simplify the Order Process

Nobody likes getting the wrong ingredients in their dish. In the best case scenario, it's a mild inconvenience. In the worst case scenario, a wrong order can trigger a serious allergic reaction. You can reduce the risk of customers messing up their orders by providing an easy online ordering system on your website -- but how do you ensure that your staff doesn't make mistakes?

In addition to streamlining your orders and integrating with your POS system, Cuboh reduces mistakes through menu management. For instance, we can separate sides from main menu items, making it easier for kitchen staff to get the right ingredients every time.

Communicate With Delivery Drivers

Negative reviews are more powerful than positive ones -- statistics show that it takes 40 positive testimonials just to mitigate the damage done by one negative review. Cuboh reduces the chances of getting negative feedback by improving communications between restaurants and delivery drivers. One way we do this is by offering a "Dispatch" button, which lets restaurants contact drivers as soon as the food is ready.

Another delivery-based feature we provide is a "Quick Actions" function, which lets you modify multiple orders at once (without having to exit the main page). You can also mark each order with the following:

  • Completed
  • Process-up charges
  • Refunds

Smoother communication with delivery drivers results in faster deliveries, which keeps your customers happy.

Connect With Partners

One of the main benefits of Cuboh is our partners. When you sign up with us, you gain access to our exclusive partners, leading to an online order management ecosystem aimed at optimizing your customer relationships. Our partners include:

BBot and Lunchbox are first-party delivery applications that let you personalize your delivery services. Unlike third-party delivery applications, first-party apps give you total control over the ordering system. They also help reduce costs in the long run, as they don't require a 15%+ cut like third-party apps.

Market Man is an inventory management platform that reduces food and monetary losses by keeping careful track of your inventory. It logs, tracks and reports all of your ingredients and supplies, providing total control over your items and ensuring that nothing goes to waste unintentionally.

Cuboh: The Key to Restaurant Innovation

Whether you're struggling to keep up with incoming orders or trying to optimize your menu items, Cuboh can help. Our menu management features, communication technology and exclusive partners work together to boost your efficiency and grow your business. Improve your customer service and order management by booking a demo today!

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