February 29, 2020
Drivers are often the most crucial aspect of the food-delivery experience and yet, we have zero control over them. They can affect restaurants' reviews as much as your chefs. Recent studies show that it takes 40 positive testimonials to undo the damage of a single negative review.
At Cuboh, we take great delivery experiences very seriously, and we are always looking at implementing new ways for you to ensure the delivery handout is as smooth and reliable as possible. A while back, we created a "Dispatch" button, so restaurants can let drivers know the order is ready, even -or should I say specially- if they're ready before the estimated prep time.
Now, we have also built a new way to deal with orders faster, called 'QUICK ACTIONS'.
From the main screen, you can now accept orders or see customer information just by swiping left on the order's name. Furthermore, depending on the order's status, Cuboh will allow you to mark the order as completed, process up-charges, refunds and more, all without even opening the order. This gives you the extra speed to quickly modify several orders at once, without leaving the main screen.
Another feature we're launching this week is the driver's info pop up. From any order now, you can click on a driver's profile picture and Cuboh will show you what driver was assigned to the order and the best number to contact them, as well as a photo to show you what they look like.
The idea behind this new set of features is to make you more efficient, providing you with more info in an easier manner, empowering you to be on top of your online ordering without any effort. This is only the beginning, stay tuned for new and exciting features coming up very soon.
The second part (of this two part series), where we explore virtual kitchens further, from incorporating one to your existent restaurant to creating one from scratch.
Have a look at the trends, highlights and learnings of RC Show Toronto 2020.
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