In the restaurant industry, staying ahead of the curve is crucial to success. Self-ordering kiosks have emerged as a game-changer, offering not only convenience for your customers but also a wide variety of benefits for your restaurant. However, the true magic happens when you integrate these kiosks with your point of sale (POS) system.
In this blog, we'll dive into self-ordering kiosks and explore why integrating them with your POS is the right move. From error-free ordering to enhanced customer experiences, we'll uncover the benefits. We'll also walk you through the integration process, and for those wondering which POS systems can integrate with your self-ordering kiosk, we've got you covered.
Why You Should Integrate Your Self-Ordering Kiosk with Your POS
Error Free Ordering
When it comes to kiosk ordering, the order error rate is close to none. Human errors can lead to customers receiving the wrong food and becoming frustrated. Losing money from order errors is an ongoing issue, but with kiosks the issue is eliminated as customers can customize and place their own order. If customers want to write custom instructions, these will also be delivered to your kitchen staff so they can read orders exactly as if the customer was saying it. With your POS integrated directly with your kiosk, you’ll also eliminate any errors when sending the order to your kitchen.
Increase Average Ticket Size
Self-ordering kiosks allow you to introduce upselling opportunities, ultimately increasing sales and ticket size. Kiosk order values can be as much as 30% higher than orders made in-person, which can make a serious impact on your bottom line. But how? Kiosks can provide prompts such as “Make your meal a combo?” or “Add these popular sides that customers enjoy.” These upsells and add-ons are presented seamlessly in kiosks and more of your customers may be interested in them than you think. BurgerFi found that at their restaurant 52% of customers chose to opt in to upsells!
By integrating your kiosk with your POS you can display all of your metrics consolidated into one dashboard so you can create a seamless and efficient ordering process. If you decide to opt for Cuboh Kiosks you’ll have the metrics from all of your third party delivery apps, kiosks and your online ordering website in one easy to digest place. This will allow you to see the full picture and make informed decisions for your restaurant’s operations.
All In One Menu Management
Managing multiple menus can quickly become a headache. Between kiosks, third party apps and your own website, that’s a lot of moving pieces. Choose a kiosk software that not only allows you to manage and edit your kiosk menu but all your other menus too. That way whether you’re creating separate menus or using one central menu, you can push a change to all your ordering avenues at once. With Cuboh’s Menu Management you can import your online menus directly into Cuboh, add or edit menu features, toggle on/off menu items, edit menu modifier groups and more.
By integrating your kiosk with your POS you’ll create a more efficient connection between front and back of house. No more orders getting lost in translation, with kiosk orders automatically being sent to your POS your restaurant can smooth out any errors that could potentially be made without the integration. This means that even during peak hours, when your restaurant is bustling with customers, you can maintain a smooth and efficient order processing system. It also ensures that every order is accurately recorded, prioritized, and managed, reducing the chances of confusion or overlooked orders. Your kitchen staff can focus on what they do best, preparing delicious meals, without the hassle of decoding handwritten notes or dealing with misplaced orders.
Increased Order Handling Capacity
One of the biggest reasons for self-ordering kiosks is the substantial boost it provides to your order handling capacity. As your business grows and the rush hours become busier, it becomes crucial to ensure that your staff can keep up with the increased amount of orders. With a kiosk solution in place, you eliminate the risk of bottlenecks and delays. Customers can conveniently place their orders using the kiosk, which frees up your staff to focus on other essential tasks.
Collect Customer Data
Self-ordering kiosks offer your restaurant a powerful means of gathering valuable customer insights. Unlike traditional tills, these kiosks allow businesses to seamlessly collect customer information, including phone numbers and emails, as part of the ordering process. This centralized approach to data collection enables restaurants to expand their contact database, creating opportunities for targeted marketing campaigns and personalized outreach efforts that boost customer engagement and loyalty.
Enhance Your Customer Experience
The introduction of self-ordering kiosks has created a new standard of customer experience. Embracing kiosk solutions in restaurants is an exciting trend for Millennials and Gen Z, making up over 40% of the population. An impressive 84% of Generation Z and 82% of Millennials prefer dining at restaurants equipped with self-serve kiosks. Gone are the days of enduring long queues and the pressure of rushed orders. Self-ordering kiosks empower customers to take control of their dining, explore menu options, and customize their orders to align with their preferences and/or dietary needs.
How to Integrate Your Self-Ordering Kiosk with Your POS
The integration process between your POS system and kiosks varies depending on the kiosk software you've chosen. If you opt for Cuboh Kiosks, you'll find it to be a very user friendly solution with a price point, just $100 per month. Cuboh also integrates your delivery apps and online orders with your POS and consolidates them into a single tablet so between kiosks and online ordering all your data is in one place.
To integrate your Cuboh Kiosk with your POS, the first step is to book a meeting to set up your account. Once you have access to the platform, you can:
- Import your menu directly from your POS into the system then edit your menu on Cuboh.
- You’ll be able to upcharge items, edit your pictures, and remove any items you wish to not sell on your kiosk.
- Cuboh will send you all of the required hardware to run your kiosk. The kiosk will look native to your brand, and it will display your logo as well as your menu.
- The installation takes approximately 15 minutes, with most of it just being setting up the hardware.
Once the configuration is all done, your customers can place orders as follows:
- A customer will tap on the screen of the kiosk to order.
- They will see the menu and add items they choose to their cart.
- As items are added to their cart, they will be shown common bundles that are pre-defined in your settings.
- Once they're ready to check out, they can pay through the kiosk machine Cuboh sent.
- As part of the checkout process, the customer will give you information like their email and phone number so that you can retarget them in the future.
What POS Systems Can I Integrate with My Self-Ordering Kiosk?
The process of integrating your kiosks with your POS will be different depending on what kiosk software you are using. If you choose Cuboh as your kiosk software provider, you are able to integrate with a variety of POS systems. Cuboh has the following integrations:
- Clover kiosk integration
- Square kiosk integration
- Micros kiosk integration
- Revel kiosk integration
- Auphan kiosk integration
- Brink kiosk integration
- Dinerware kiosk integration
- Givex kiosk integration
- Maitre’D kiosk integration
- POSitouch kiosk integration
- PixelPoint kiosk integration
- Silverware kiosk integration
- Volanté Systems kiosk integration
The process of launching a kiosk with a POS integration is very quick and you can be live with your kiosk solution in a matter of one week, depending on shipping.
By increasing ticket sizes and order handling efficiency self-ordering kiosks create a more customer-centric and profitable dining experience. And by integrating those kiosks with your POS, whether it be Clover, Square or another POS, you’ll open up your restaurant to reduced errors, streamlined reporting and centralized menu management. If you are interested in exploring kiosks with Cuboh, book a meeting here to get started.