In today's day and age, automation is one of the largest opportunities in the restaurant industry. Several tools have taken over the space very quickly, being adopted and pioneered by huge brands and household names. One such tool gaining traction is self-ordering kiosks. Clover being one of the largest POS' in the industry has a large amount of customers wanting to integrate a kiosk solution with it.
Our goal with this blog is to explain how to use kiosks with your existing Clover POS system. Using a self-ordering kiosk that is compatible with your Clover POS will bring a lot of benefits to your operation. kiosks are shown to increase average order values significantly, and it will help reduce a lot of the hiccups that come from managing labor at a time when staff shortages are the main challenge of the industry.
A lot of the growth that came from self-ordering kiosks happened due to the pandemic. Customer behavior grew by ten years in just a few months. Customers got used to being able to order food a lot more quickly, without lineups, and without having to talk to a stranger. Digital ordering rose 117% from February 2020 through February 2022. Modern diners, particularly tech-savvy individuals, gravitate towards seamless, personalized experiences that mirror their daily interactions with technology. Self-serving kiosks offer these customers the convenience and control they seek, allowing them to place orders at their own pace, customize selections, and avoid lengthy queues.
This alignment with changing customer preferences not only enhances their overall dining journey but also positions restaurants in a much stronger position than they have been in the past. Restaurants are a notoriously hard business. Some people say it's the hardest industry. The margins are almost non-existent and they require a lot of work to set up. But self-service kiosks pass a lot of the burden to the customer while giving them feel a refreshing new experience. More automation means better margins and better margins mean a better bottom line. As customer behavior continues to prioritize convenience and efficiency, the rise of self-serving kiosks as a staple in dining establishments is positioned to grow from here.
Let's talk about Clover. There are a lot of self-ordering kiosks out there, but they are strictly designed for franchises with thousands of locations. Is there an alternative for smaller businesses that are using a tool like Clover?
There is now.
Integrating your self-ordering kiosks and your Clover POS system can bring a lot of advantages to your restaurant, some of which are listed below. By capitalizing on the benefits of integrating self-ordering kiosks with your Clover POS, you can streamline operations, elevate customer satisfaction, and position your restaurant for success in the digital age.
Minimize order errors caused by miscommunication, leading to higher customer satisfaction. In addition, streamline the order-taking process, reducing the risk of manual entry mistakes.
Orders from kiosks are directly transmitted to the kitchen, minimizing delays and ensuring timely preparation. This streamlined communication between kiosks and the kitchen enhances overall efficiency.
Allocate staff to more critical roles, as kiosks handle the order placement process, all while lowering the need for manual order entry, freeing up valuable time for your team.
Access valuable data on customer preferences, peak ordering times, and popular menu items and make informed decisions about menu offerings and operational improvements based on real-time insights.
Integrate kiosk orders seamlessly into your existing Clover POS, maintaining a cohesive system and simplifying management by having all orders, whether from kiosks or staff, in one centralized location.
The process of integrating your kiosks with Clover POS will be different depending on what kiosk software you are using. Cuboh Kiosks is the easiest tool to integrate with Clover and it is quite affordable, starting at $100 per month (with hardware included). Cuboh also integrates your delivery apps and online orders with your Clover POS and consolidates them into a single tablet so between kiosks and online ordering all your data is in one place.
To integrate your Cuboh Kiosk with your Clover POS, the first step is to book a meeting to set up your account. Once you have access to the platform, you can:
Once the configuration is all done, your customers can place orders as follows:
All orders will be automatically entered into your Clover POS without the help of any staff member. All orders will be entered into the POS in real time and without errors. Any customizations will also be taken into account. Customers can write custom instructions (if you have enabled them) so that your kitchen staff can read orders exactly as if the customer were dictating it to them.
The process of launching a Clover Kiosk is very quick and you can be live in a matter of 1 week (depending on shipping).
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Integrate your delivery apps and online orders with your POS and consolidate them into a single tablet. Helping you reduce order issues, grow your sales, and eliminate delivery headaches.
