4 Deadly Mistakes When Buying a Restaurant PoS System

4 Deadly Mistakes When Buying a Restaurant PoS System

Grow Orders, Save Time & Eliminate Tablet Chaos
Cuboh integrates your delivery apps and online orders with your POS and consolidates them into a single tablet.

Your restaurant’s Point of Sale (PoS) system is one of the most important foundations for your business. They’re the point where your customer’s needs, your servers’ notes, and the needs of your kitchen staff meet, meaning they need to be on point. If you’ve been in restaurants for any period of time, you’ve likely heard the “They’re called a PoS for a reason, hahaha” joke dozens of times - but that doesn’t mean that they’re all terrible - you’ve just had bad experiences.

The truth is that your PoS system is crucial to your business, which means you need to do your homework. So far, you’re doing a great job (you’re hanging out at Cuboh, after all) - so let’s help you finish up and get going.

The Mistakes (and Fixes)

Now - what are some common mistakes that restauranteurs and managers make when shopping for a new PoS system? 

Cost

This is perhaps the most obvious (and most commonly ignored) advice I can offer - don’t go cheap. While it may be tempting to opt for the lowest-cost option, the truth is that a PoS system needs to be well-made - and that costs money. If you’re shopping for budget systems, you can expect budget results. 

While that’s not necessarily the worst thing in the world for an experienced restauranteur, there’s no reason to make your life more difficult - especially if you can afford to upgrade to a better, more reliable system. 

In other words, don’t cheap out; opt for the best option rather than the cheapest option.

Specialization

PoS systems come in a broad spectrum of specialties, just like businesses! But you’re operating a restaurant, which means you want a PoS system designed for restaurants

While you can certainly use something like Clover, it’s not designed for the potentially complicated ins and outs of restaurant work. Things like splitting tabs or online payment can be impossible with retail-specialized systems - but high-quality systems for restaurants already know what you’ll need.

This loops back around to cost - a cheap restaurant PoS will have fewer and less helpful features than a spendy, high-quality one.

In short, look for a PoS that’s actually designed for your type of business. Take your time - you’ll find the right one.

Live Demonstrations & Planning

Before we move into the mistake, let me ask you a question: 

Would you buy a car sight-unseen?

Of course not! So why in the world would you do that for a PoS system? They’re complicated pieces of technology, so seeing how they work in action is absolutely crucial to ensuring you get a system that’ll work with your business’s flow. 

Most reputable PoS systems will provide a live demonstration before you buy - in fact, the best ones insist on it. This is because they know that they’ve made a good product, and they want to show it off - so let them! And, importantly, when you go - don’t let yourself be sold by a greasy salesman. Go into the meeting knowing what you need, and stick to it

If that means you need to find another PoS, that’s fine - it’s better than losing things you need because you got excited.

This section all boils down to knowing what you need. Build a list of features you need, features you’d like, and features that you want to avoid - and stick to it. And, importantly - make sure you see them in action before signing on the dotted line.

Analytics (and the Lack Thereof)

The next mistake that many restauranteurs make when shopping for a PoS is ignoring the existence of analytics. Analytics are often outright forgotten - but you wouldn’t do that, would you?

No - you (as a Cuboh reader) know that a good PoS system can help you track your business’s metrics to find patterns in purchases, common busy times, and more - ultimately helping you make money. And everyone likes making money. 

So, make sure to put an analytics and metrics feature as a “must-have” for your live demonstration - you’d be surprised how helpful they can be.

Ultimately, this mistake is all about lack of knowledge; lack of knowledge, lack of awareness that a PoS system can even do that, and lack of confidence in asking for it to be shown to you. 

Conclusion 

With all said and done, only five significant mistakes get made regularly when looking for a new PoS. While they can each be easy to make, you’re prepared now - so get going! Be sure to do your homework and come up with a fool-proof list of items and features you’ll need, and stick to them. 

Look for things like business analytic tracking and live demonstrations, and make sure to shop for quality rather than affordability. A cheap PoS may be tempting, but when you’re in the weeds and can’t get it to respond, you’ll remember this exact moment and curse yourself for ignoring my wise words.

Grow Orders, Save Time & Eliminate Tablet Chaos

Integrate your delivery apps and online orders with your POS and consolidate them into a single tablet. Helping you reduce order issues, grow your sales, and eliminate delivery headaches.


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