Using multiple food delivery apps like Doordash, Uber Eats, Grubhub, or Skip the Dishes is very challenging in today's market. Each delivery app has its own tablet, dashboard, and printing the orders in the kitchen requires complex POS integrations and expensive kitchen printers. At Cuboh, we work with thousands of restaurants to solve this same challenge, and today, we will explain how you can solve it too!
All delivery apps are compatible only with the TSP143III BI Star Micronics printer. You can normally buy one for around $350 new, or $250 used. Amazon is a great place to find them, but we have had luck sourcing them through Ebay as well.
Unfortunately the delivery apps are not compatible with LAN, or Wi-Fi printers which means that you will need to have the printer next to your delivery tablets for the Bluetooth connection to be strong enough. If you have a big operation and are unable to use Bluetooth printers, we have some alternatives below.
An important challenge to keep in mind is volume. Since multiple tablets (Doordash, Uber Eats, Grubhub/Skip) will establish a Bluetooth connection with one printer, they will boot each other out of the connection as they try to print an order at the same time, which means that you will experience a high "dropped order rate" (if you are processing ~50 orders a day, you can expect ~10 of them to fail). The chits will also look quite different from each other which can prove challenging for your staff as your order volume grows.
Is there an alternative?
If connecting Doordash, Uber Eats, and Grubhub/Skip to just a bluetooth printer is not a good solution for you, you can use 3rd party delivery app integrations. Solutions like Cuboh consolidate all major delivery apps (including Doordash, Grubhub, Uber Eats, Skip the Dishes, and more) into one system and tablet so that you can connect all of your delivery orders to either one kitchen printer, or even your POS.
Cuboh is compatible with all major printers:
- Epson: All TM models, including Bluetooth, and LAN
- Star Micronics: Universal support -- all Bluetooth, LAN, and Wi-Fi models.
If you use a compatible POS system, we recommend using their POS integration instead. Cuboh's POS integrations are the highest rated in the industry and it will allow you to automatically enter orders from Doordash, Grubhub, Uber Eats, and more delivery apps into your Point of Sale. Orders will then print through your POS printer which means that you won't have to crowd your counterspace with more printers. All of your tickets will look the same as in-house orders, which will make your kitchen operation a lot smoother (and don't worry, there will be notes on the ticket that will still let you differentiate an in-house order from a 3rd party delivery order).
Cuboh charges a monthly fee (starting at $100) but it will also allow you to consolidate your tablets, manage all of your 3rd party menus in one place, and see all of your metrics in one place. Cuboh also offers a direct ordering feature that allows its restaurants to process orders directly from their website commission-free.